Effective [date]. This policy is part of our Terms of Service.
Draft · not yet reviewed
The short version: Explore is $30 a year, plus any applicable tax, and renews automatically until you cancel. Ask within 14 days of any charge and we’ll refund it in full, no reason needed. Cancel any time and you keep access until the end of the year you paid for.
We’ll refund any charge in full, tax included, if you ask within 14 days of the charge date. That covers the first charge after your trial and every annual renewal. Email support@linesproject.com from the address on your account (or include that address) and say you’d like a refund. You don’t have to say why. The refund goes back to your original payment method and usually shows within 5–10 business days, depending on your bank. A refund ends your subscription on the day it’s issued.
We don’t refund charges more than 14 days old, including for part of a year. Cancel instead and you won’t be charged again. If something went wrong, write to us anyway: a charge you didn’t expect or authorize, a duplicate, or the product not working for you. A person reads every message.
The trial gives you 7 days of Explore. The 7 days start when your full map is ready, not when you sign up. We email you when it starts, with the date it ends and the amount of the first charge. Cancel before then and you pay nothing. Otherwise you’re charged $30 plus any tax when the trial ends, and again every year until you cancel. One trial per person.
We email you before each annual renewal with the date, the amount and how to cancel. If the price is going to change, we’ll tell you before the renewal it applies to, so you can cancel first.
You can cancel online at any time:
You can also email support@linesproject.com and we’ll cancel it for you. Cancellation takes effect at the end of the period you’ve paid for. You keep full access until then, you won’t be charged again, and we’ll confirm by email.
Launch price: if you’re on the launch price, cancelling or taking a refund ends it. If you subscribe again later, you pay the price at that time. A renewal that fails and then goes through on a retry keeps the launch price.
When Explore ends, whether by cancellation, refund or a renewal that couldn’t be collected, your account goes back to the Preview. Your 50 most recent activities stay in color, and the rest of your history turns grey and locked. We don’t delete any data because a subscription ended. Your data export works whether or not you’re subscribed. Data is deleted only as described in our Privacy Policy, for example when you delete your account or disconnect a source.
Please email us before disputing a charge with your bank. A refund from us is usually faster. That’s a request, not a requirement: your right to dispute a charge with your card issuer isn’t affected.
The Lines Project is made by Singletrack Media, LLC. Your purchase is sold through Link, LLC, a Stripe company, which is the seller of record and processes payments and refunds. Your statement will show LINK.COM* LINESPROJ. Link’s terms also apply to your purchase and may give you other ways to get a refund.
Nothing in this policy limits any right you have under the consumer laws where you live.
support@linesproject.com · Singletrack Media, LLC · 1090 S Wadsworth Blvd, Unit C #3325, Lakewood, CO 80226, USA